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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q50-Q55):

NEW QUESTION # 50
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?

Answer:

Explanation:
Improve the training given to the staff of the service desk function

NEW QUESTION # 51
A service provider is planning to onboard a new desktop service for a new customer. Which activity will be carried out by the customer?

Answer:

Explanation:
Training users in the correct procedures for accessing support for the desktop service

NEW QUESTION # 52
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
B. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
C. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
D. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly

Answer: B

NEW QUESTION # 53
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

A. 'service request management' practice
B. four dimensions of service management
C. 'focus on value' guiding principle
D. service value system

Answer: D

NEW QUESTION # 54
Which statement about the onboarding of services is CORRECT?

Answer:

Explanation:
The onboarding should be planned during the design of the service

NEW QUESTION # 55
......

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